Synthesio, Global Social Media Monitoring
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Training & Support
At Synthesio we believe that all clients deserve the best service available. Everyone gets our full and personal attention as standard, so each client receives the optimal value from our service.
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Training
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Support
Our clients receive email and phone access to our team of Account Managers and Analysts for training on our products and services and best practices consultation.
Training and assistance includes:- • Creating optimal Boolean search queries for each brand/topic/language within your DIY tool
- • Navigating and dissecting our dashboards
- • What to include and expect from our qualitative analysis reports
- • How to best manage your communities or perform customer service using Unity
- Along with constant access to your Account Managers and Analysts, you also have our dedicated Support team on demand at your disposal, Monday through Friday, via phone and email. They are on hand to deal with any technical questions you may have, and will work with you tirelessly to ensure that your product experience is the best that it can be.