Custom Solutions
We’ve made it a point from day one to focus on two things equally - cutting edge monitoring technologies, and the highest levels of personal customer service with customized solutions to meet the unique needs of each client. Brands who choose our full service monitoring and engagement solutions enjoy the benefits of our custom services to provide true value that meets their individual goals and strategies.
Custom Sourcing
Before we begin each project, we research the brand and the market to ensure that all the most relevant sites, blogs, forums, etc. (social & mainstream media) are covered for each country monitored. Clients may let us know which specific sites they want to include, and which to remove, so they can focus on the data that matters most. Meanwhile, our technologies are also constantly scanning the web looking for new relevant websites for our clients. Specialty sites are covered on demand as well including - YouTube, Foursquare, Orkut, Renren and Weibo. If they mention your brand anywhere online, we’ll be listening.
Premium Support
We assign each new client a dedicated account manager and analyst(s) with native language speaking abilities who understand the local culture of the market to be monitored. Clients are encouraged to reach out to their account manager as often as they’d like to ensure that they are getting the most out of our services. Maintaining close communication is key to continuously fine-tune as requested, and make sure that we’re there when you need us most. View Analysts Location ›
Premium Data Quality
Our award-winning technologies filter your data and delete ‘noise’ including all spam, splogs, ads, duplicates, etc., while humans analyze data to provide high-quality sentiment, and remove irrelevant data that the automated guys miss. If you’re Apple, for example, you won’t have to waste time looking through conversations about apple juice… So when you look through your dashboards, you’re looking at accurate, brand-relevant data only, no wasting time sifting through, and deleting unimportant conversations.
Custom Set Up
We will set up your custom dashboard to meet your unique specifications, including UI design themes and logos, relevant Key Performance Indicators (KPIs) and visual widgets with full exporting capabilities to help spice up your presentations. We also define and implement all the most effective search terms and queries around your brand to ensure that your data is of the highest quality.
Our dashboards are in SaaS mode, do not require any local installation, and may be viewed from any computer, anywhere, any time.
