Customer Care
- Identify negative mentions in real time to expedite issue resolution and boost satisfaction.
- Target high-value sites, users, and conversations to focus on the feedback that means the most to your brand reputation.
- Discover issues with specific products or locations to fuel business process optimization.
Social CRM
- Benchmark brand social intelligence KPIs against top competitors to see who’s winning the conversation.
- Leverage Social Reputation Score™ to measure reputation and satisfaction across the industry.
- Utilize Synthesio’s ROI tools to understand the impact of customer care and other online activities.
Owned Channel Efficacy
- Visualize and analyze the evolution of owned brand channel KPIs from across social networks in a single dashboard.
- Benchmark the performance of your competitor’s owned channels to learn what inspires their audience to act and react.
- Plan content intelligently with delivery optimization and measure its life-cycle after launch.
